Shipping Policy

Last updated: 23 September 2026

Free tracked shipping on every order, Australia-wide, whatever the order value.

Processing and delivery times

• Dispatch: within 1 to 3 business days of your order confirmation. That includes powering up your camera, loading its settings (Australian network settings on 4G models) and checking that it triggers and takes a photo by day and by night before it leaves.
• Delivery: usually 7 to 12 business days after dispatch. Rural and remote addresses can take a few days longer.
• Total estimated time from order to door: 8 to 15 business days.
• Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed from the next business day.
• Dispatch pauses during Chinese New Year and the first week of October, when our fulfilment partner is closed. If your order is affected, we email you the new dispatch date, and you can cancel for a full refund if it no longer suits you.

These times are our honest estimate, not a fast-sounding one. If you need a camera by a fixed date, email us before you order and we will tell you straight whether we can make it.

Where your order ships from

Orders are packed and shipped by our fulfilment partner from its warehouse outside Australia. This is included in the times above, and the price at checkout still covers everything: there is nothing extra to pay on arrival.

Confirmation and tracking

You receive an order confirmation email as soon as you order, then a dispatch email with your tracking link when the parcel leaves. If you have not received a tracking link within 4 business days of ordering, email support@trailsentinel.com and we will send it to you.

Where we deliver

All Australian states and territories, including rural properties and roadside mail services. If the carrier cannot reach your address, we contact you to arrange delivery to a post office or a town address. We do not currently ship outside Australia.

Please give a full street address and a mobile number for the driver. If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we will contact you to arrange redelivery; a second delivery may be charged at cost.

Carriers and parcels

The carrier depends on the weight and size of your order and on your address. Kits and lock boxes are heavy and cameras are not, so a kit may ship as more than one parcel to avoid damage. You get a tracking link for each parcel.

Prices, taxes and duties

Prices are in Australian dollars and include GST where applicable. The price at checkout is the price you pay: there are no import duties, taxes or handling charges to pay when the parcel arrives.

Lost, delayed or damaged parcels

If tracking has not moved for more than 5 business days, or a parcel arrives damaged, email us with your order number (and a photo if it is damaged). We send a replacement or refund you. You do not have to chase the carrier. If your order has not arrived within 20 business days of dispatch, you can cancel it for a full refund or ask for a replacement.

Contact

support@trailsentinel.com. We reply within 1 business day.