FAQ
FAQ
Straight answers, grouped by moment: before you buy, using it, your order.
- Reply within 1 business day
- A setup call if you're stuck
- Signal Guarantee on 4G cameras
- 30-day returns, no restocking fee
Before you buy
Will it work on my property?
If a phone shows one bar or more of 4G where the camera will stand, a 4G camera with that network's SIM will usually work there too. If it doesn't, the Signal Guarantee gives you a full refund with return postage paid.
Does it need power or wifi?
No. Both our cameras are 4G: each runs on its own battery, kept charged by a solar panel, and sends photos over the mobile network. There is nothing to plug in, so they suit gates, sheds, tanks and paddocks where there is no power.
Is there a subscription?
Not with us. Each camera needs a SIM card with some data, which usually costs $10 to $15 a month on prepaid. See the SIM and data guide.
I'm not good with technology. Can I set it up?
Yes. You put in a prepaid SIM, pair the camera with the app, strap it up and walk past it. If you get stuck, email us and we set it up with you on a call. How setup works.
Which camera do I need?
Both our cameras send their photos to your phone over 4G and run on solar. Take the Ranger for a gate, a shed, a trough or a game trail with coverage: it costs less, has removable batteries and two-way audio. Take the Ranger GPS if you run cameras across a big property or want 4MP video and a wider sensor. If there is no mobile coverage at your spot, neither camera will send photos from there: email us and we will tell you straight.
Using it
How do I get the photos?
Each camera sends the photo to the app on your phone over the mobile network. The Ranger also keeps a copy on a microSD card in the camera (card sold separately).
How long does the battery last?
It depends on how busy the spot is. With its panel in open sun, the camera charges between triggers, so a quiet gate needs few visits. A busy spot or a shady winter position uses more than the panel puts back, and you may need to recharge the battery now and then. We explain the limits on the what a camera won't do page.
Can it read a number plate?
Sometimes. It depends on distance, speed, angle and light: your chances are best by day, close up, with the vehicle slowing down. Mount the camera where vehicles slow down, such as at a gate or a grid, and at a slight angle to the road.
Will it survive the heat?
The cameras are built to live outside year-round. Keep the housing closed and latched, and give it shade on the western side if you can.
What stops someone stealing the camera?
A steel lock box and cable lock, mounting it above arm's reach, and a position where it sees people before they see it. Our Security Kit adds a steel lock box, a cable and a padlock.
Orders
How long does delivery take?
Dispatch in 1 to 3 business days, then usually 7 to 12 business days to your door. Shipping is free and tracked. Shipping details.
What if I change my mind?
You have 30 days to send it back, with no restocking fee. Returns and warranty.
Can I use a camera anywhere I like?
On your own property, pointed at your own land, generally yes. There are rules about recording other people's private activities and conversations. Read cameras and the law before you put one up.
HELP FROM A PERSON
Can't find it? Email us. A person replies within 1 business day.
- Reply within 1 business day
- A setup call if you're stuck
- 30-day returns, no restocking fee