The Signal Guarantee

If your 4G camera can't get a usable signal at the spot you bought it for, you get a full refund and we pay the return postage. You have 30 days from delivery.

Why we do this

Coverage maps are drawn for towns. Your front gate, your fuel tank, your back paddock and your favourite gully are not on them. Nobody can honestly promise you signal at a place they have never stood, so we don't. We take the risk instead.

How it works

1. Set the camera up where you need it.
2. If photos aren't coming through, email support@kelpiecam.com. We'll go through the usual fixes with you: a SIM on a different network, or moving the camera a few metres, or a metre higher.
3. Still nothing? We refund the full purchase price, including any shipping you paid, and we cover the postage back.

A quick test before you buy

Stand where the camera will go and look at your phone. If a phone on that network shows one bar or more of 4G, a camera with the same network's SIM will usually work there too. No bars at all on any network means a 4G camera is the wrong tool for that spot, and we would rather tell you that before you buy than after. Email us where the camera would go and we will tell you straight.

The Signal Guarantee sits on top of our 30-day returns and 24-month warranty, and on top of your rights under the Australian Consumer Law.