How setup works

The short version: setting up takes a few minutes. You put in a prepaid SIM, strap the camera to a post or a tree, and the first photo arrives in the app on your phone. If you get stuck, a real person does it with you on a call.

Before you buy

Stand where the camera will go and look at the bars on your phone, on each network if you can. A 4G camera needs coverage at that exact spot, not at the house. Our SIM and data guide explains which networks to check and what data costs (usually $10 to $15 a month on prepaid).

When it arrives

  1. Get the SIM ready. A prepaid data SIM on a network that reaches your spot. Activate it and turn its PIN off in a phone before it goes in the camera.
  2. Pair it with the app. Follow the steps in the box to connect the camera to the app on your phone.
  3. Strap it up. Post, tree, shed wall or gate. Chest height for people and vehicles, knee height on a game trail, higher and angled down if you want it out of reach. Face the lens away from the afternoon sun, and the solar panel towards the north.
  4. Walk past it. The photo should arrive on your phone. If it doesn't, email us.

If it doesn't work first go

Email support@kelpiecam.com and book a setup call. We stay on the line until a photo arrives on your phone. If the problem is signal and we can't fix it, the Signal Guarantee applies: full refund, return postage on us.

Not a tech person?

If you can send a text message, you can run one of these cameras. And if you'd rather have someone walk you through it, that is what the setup call is for.

HELP FROM A PERSON

Can't find it? Email us. A person replies within 1 business day.

  • Reply within 1 business day
  • A setup call if you're stuck
  • 30-day returns, no restocking fee