SUPPORT
Support
One person, one inbox. Say what you want to watch, or send your order number, and we take it from there.
- support@kelpiecam.com
- Reply within 1 business day
- A setup call if you're stuck
- Returns: email first with your order number
GET SET UP
Before and after the camera arrives
-
How setup works
Check the signal, add a prepaid SIM, strap it up. Help until the first photo lands.
Read the guide -
SIM & data guide
Which network reaches your spot, how much data a camera uses, what catches people out.
Read the guide -
Which camera do I need?
Four questions, one recommendation, and the three cameras line by line.
Find out -
What a camera won't do
The limits, written down before you buy: solar, batteries, range, wind, night photos.
Read it
YOUR ORDER
Shipping, returns and the rules
-
Shipping
Free and tracked. Dispatch in 1 to 3 business days, delivery usually 7 to 12.
Shipping details -
Returns & warranty
30 days to send it back, no restocking fee. 24-month warranty on everything.
How returns work -
The Signal Guarantee
No usable signal at your spot: full refund, and we pay the return postage.
How it works -
Cameras and the law
Your own land, other people's spaces, sound, signs, public land.
Read before you mount it
FAQ
The questions we get most
I'm not good with technology. Can I set it up?
Yes. On a 4G camera you put in a prepaid SIM, pair the camera with the app, strap it up and walk past it. If you get stuck, email us and we set it up with you on a call. How setup works.
Will it work on my property?
If a phone shows one bar or more of 4G where the camera will stand, a 4G camera with that network's SIM will usually work there too. If it doesn't, the Signal Guarantee gives you a full refund with return postage paid.
How long does delivery take?
Dispatch in 1 to 3 business days, then usually 7 to 12 business days to your door. Shipping is free and tracked. Shipping details.
What if I change my mind?
You have 30 days to send it back, with no restocking fee. Returns and warranty.
What stops someone stealing the camera?
A steel lock box and cable lock, mounting it above arm's reach, and a position where it sees people before they see it. Our Security Kit adds a steel lock box, a cable and a padlock.
HELP FROM A PERSON
Can't find it? Email us. A person replies within 1 business day.
- Reply within 1 business day
- A setup call if you're stuck
- 30-day returns, no restocking fee